Dear Users, We hope you are enjoying the anticipation of the holiday season. In this regard, we would like to provide you with some important information regarding our support and server delivery during the upcoming holidays. Between December 19, 2023, and January 2, 2024, our support will be limited due to the holiday season. This means that ...

  Dear customers, we would like to inform you about important updates regarding our dedicated servers. This week we successfully moved the first 500 dedicated servers to our brand new data center EGC. This is a big step towards improving the performance and reliability of our server infrastructure. We would also like to inform you that more ...

We're currently migrating servers step by step over to the new EGC datacenter.
You can find out more about the dates at our status page under: https://status.dsh.gg/ 

Features of the new datacenter are better cooling, UPS power backup generator, as well as central USV system.
The list is being updated as the migration proceeds.

Users who were affected by the downtimes this week can now request a runtime credit via support ticket. Windows servers will receive a credit for 10 days.Dedicated servers (hostname starts with CYA) get 7 days credit. Please note that only users who were actually affected by the downtime will receive a credit. Requests from users who were not ...